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AI Voice UK the future of intelligence-powered by AI
AI chatbots can facilitate transactions, such as processing payments, renewing subscriptions, or making simple purchases, through voice-based commands. This adds an additional layer of convenience for customers who prefer voice interactions, especially in industries like retail, banking, and telecommunications.
Telephony AI chatbots can collect and record valuable data during customer interactions. By analyzing this data, businesses can gain insights into customer preferences, common issues, and overall sentiment. This data can then be used to improve products, services, and the overall customer experience
Some telephony AI chatbots use voice biometrics to authenticate customers. This provides a secure and efficient method for verifying identity over the phone, reducing the need for PINs or passwords. It's particularly useful in industries like banking and healthcare, where security is critical.